To obtain RMA support on any unit, it is the responsibility of the customer to contact their System Integrator for RMA/Repair support. The System Integrator will contact Instek Digital RMA/Customer Service Department to determine if the product is still under warranty. Upon Instek Digital’s acceptance and approval, the customer will promptly receive an RMA number and return instructions. Please return the defective product to Instek Digital within 30 days from issuance of the RMA number. The RMA number must be clearly marked on the outside of the packaging. It is highly recommended that the customer use a freight company that can demonstrate proof of delivery (such as Federal Express, UPS or Airborne). Instek Digital will not accept responsibility for any lost shipments, unless proof of delivery is provided. Product(s) shipped to Instek Digital must be properly packaged and insured to prevent damage in transit. Instek Digital will not accept liability for product(s) damaged during shipment. Upon receipt of the defective product(s), Instek Digital at its discretion will either repair or replace the product(s). Subject to product availability, a replacement product will be shipped within 5 business days following receipt of the defective product(s). The customer will be notified if processing is expected to exceed 5 business days. All RMA requests received after 4:00 p.m. PST will be processed on the next business day.
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